SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://begmurahonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought the second, the first was black! Excellent backpack, only milk color did not really like
Chic backpack. Very high quality packaging. Everything is super)))
Delivered quickly. Quality is good.
Always my favorite store.i love the collection as well as fast delivered.Quality no any doubt. Thank you dear.
It is very cool, but big notebook not fit into it (
Backpack come very quickly. Very beautiful and high quality, like that the main pocket open back. Great thanks for fast delivery.
Superkachestvo excellent, all carefully and packaging and tailoring, many sections, good lining, I thank you very much
Beautiful and high quality backpack. As the photo. There are leather sample for checking. Inside was многобкмаги for protection. Access to back office just behind.
The description and photos correspond to the presented on the site. But the living looks even better) Noble, rich black color of the fabric and not screaming Golden accessories are very harmoniously combined. The backpack is compact, but very roomy. Under any clothes and style, absolutely universal. Quality at 5 +. No scratches, no spots, no protruding threads. Great Store and managers! Delivery to MSK was organized very fast, less than 2 weeks. She left to walk the new thing!
Delivered very quickly (a week before Poland) by courier. everything is done qualitatively. Look how it will be in the sock
Delivery from Russia for 3-4 days to St. Petersburg, tracked. As always, packed for 100%, all the accessories are protected, a pile of paper inside. It came naturally all in one piece, nothing changed. The quality is impeccable, no threads, all the seams are even. There is no smell. I recommend the product and the store.
I order a second backpack (not for myself-my life and looks great after a year of socks: no scuffs, all the accessories look like new. And this is a year of daily wear.
I order the second backpack, but in a different color. Quality is excellent! Delivery for 2 weeks to Moscow. Thank you very much to the store.