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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world
Arrange your return for a full refund, we've got you covered with our full Buyer protection
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Brought the courier home in about a week. I bought my son a five-year-old, says, a good backpack, roomy, textbooks came in.
Very good quality, spacious and with quantity of compartments. Very comfortable, I hope it's a good result
Lovely backpack for your money. Everything is sewn firmly, ergonomically, qualitatively. I came SMS with the courier number and in half an hour the goods are in my hands. Delivered in 3 days to Voronezh.
Came very quickly in less than a week by mail IML courier to the house. Backpack for your money top, I advise everyone.
I'm very satisfied with the product. Good quality, I bought a fake one half of the price but it wasn't the same quality at all. I recommend the store although he extended the delivery date for two months which I didn't like, he should have communicate first
Bag arrived in perfect condition and compliant with pictures Small flaw: the zipper is not perfect, she was sometimes a little trouble to drag the fact she is a little hidden against theft To share this I board product, the organizers are really well, there has a little anywhere (even in bag thongs) Value for money at top (Commissioned from the Czech Republic delivered in 7-10 days to Belgium)
Very good backpack, is commode and safe, it is quite useful for any occasion
The order was issued 01.12, the courier delivered the parcel 11.12 to Yekaterinburg, which is very fast) The backpack is good, many pockets, packed in two bags. Spit, but over time I think will find a normal shape.
Excellent backpack, very high quality made. Delivery is not fast, ordered 11.11 delivery from Russia, to the Moscow region brought the courier only 23.11.
Great! Backpack just class. I did not check for water permeability. Sewn well. I hope it will be long to please. Came mega quickly 29th bought 6th already from me. It was about a week. The store is responsive.