SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://begmurahonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Malaysian Ringgit (MYR)
US Dollar ($)
Delighted with the backpack. Took for trips, everything suits. Thanks to the store for the fast shipping and communication.
Super backpack! Very fast shipping to Netherlands 12 days
Very nice bagpack. Looks like stiching and fabric quality is very good. Zippers as well. Good build quality. I recommend the brand and the store.
The Backpack is finally here, after a month in the customs. Also i need to pay more 18$ to get it, but it's good. In the pocket for the laptop where the place is with the patch, 17 inches does not fit, but in the whole pocket itself comes in and is fine
Very successful purchase Workmanship and quality on very high level! Zasobność in numerous compartments zaskoczyła Mego synka-because this backpack purchased for him. P o l e c a M!!!
Excellent backpack and very good quality. But the delivery was very long provided the delivery cost $8. Opened a dispute, but the money for delivery did not return.
Hurray! Backpack arrived! Delivery is very fast 2 weeks to Kiev. However, another 2 weeks the parcel was prepared for sending. But this can be understood-New Year + the situation in China. Thank you to the store. I recommend! The backpack looks very high quality, everything is stitched, nothing sticks out anywhere, the locks are good. Let's see how it will be in operation.
To the Perm region the parcel reached in 7 days, was tracked all the way. About the backpack is already said, sewn qualitatively, locks work as "oil", pockets are a lot for every taste, the smell does not have. They write that in stores there are the same cheaper. We do not have, there are copies, I specially looked here the main differences: there is no upper hard handle, the back of the backpack is soft, now I can add that the material is different (thinner), otherwise, a copy of the pockets, well, the firm is different (embroidered letters, and the icon is the same). It costs 1650 rubles. I don't think I lost what I took here. The store of good luck 5 *.
The backpack is large, very roomy, a bunch of compartments. She took for school, the son studies in the 8th grade, height 193, it will suit him, but children of small height do not recommend this size. Ordered 11.11, took from the Post Office 10.12. Very beautiful blue color, corresponds to the store's photo. Seller many thanks and prosperity!!!
The goods came quickly. Thank you very much.